REFUND & RETURN POLICY
 DATE OF LAST UPDATE: FEBRUARY 5, 2022

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on willewby.com  in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at ywood@shaw.ca to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to willewby.com.

If you return Product to Yvonne Underwood (a) without a return authorization from Yvonne Underwood or (b) without all parts and accessories originally included with your purchase, Yvonne Underwood retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Yvonne Underwood retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

• Gift cards 
• Downloadable software products 
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
• Book with obvious signs of use 
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
• Any item not in its original condition is damaged or missing parts for reasons not due to our error 
• Any item that is returned more than 30 days after delivery

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at ywood@shaw.ca or by mail using the details provided below:

Yvonne Underwood

Re: Customer Support

5326 Erickson St, , Prince George, British Columbia, V2K 1T9